Optimize Your Investment
with Professional Services.

When you invest in Fastlane turnstiles from Smarter Security, you’ve chosen a partner who will be there from the time of purchase to long after installation. Unlike many turnstile companies, Smarter Security will always go the extra mile—even after your warranty expires. Our customers agree: 98% rank our service as better than the competition.

Expert Services: Post-Installation

Following installation, we offer maintenance and support options designed to extend the life of your advanced entrance control solution. To fully optimize your investment, Smarter Security recommends Preventative Maintenance and Premium Technical Support to ensure maximum product lifetime and peak product performance.

Expertise

  • Certified field technicians
  • Friendly knowledgeable staff
  • Specialized Fastlane diagnostic and repair skills

Support

  • Technical support available 24/7
  • Lifetime remote support on every product
  • Available on-site technician visits

Savings

  • Reduced downtime
  • Predictable budgeting
  • Lower total cost of ownership

Expert Service

Preventative Maintenance

Our preventative maintenance program has one goal: extend the working life of your product. We’ll routinely visit customer facilities to inspect the turnstiles and perform maintenance that typically keeps them working for years to come.

Service Highlights:

  • Ensure the Fastlane turnstiles operate as specified
  • Remove, inspect and clean pedestal side panels
  • Confirm that the pedestal mounting hardware is secure
  • Test the optical beams, lane status indicators, and CPU functionality
  • Measure belt tension or gear meshing on barriers making any adjustments as specifications require
  • Adjust motor controller to achieve proper barrier alignment and operating speed
  • Compile a recommended replacement parts or spares list
  • Provide a performance report after the conclusion of the service
  • and more…

Discover how to optimize your investment with professional services from Smarter Security.

Premium Technical Support

Smarter Security offers lifetime remote support on every Fastlane product. For issues that cannot be resolved remotely, premium technical support from a Smarter Security technician with specialized Fastlane diagnostic and repair skills is available on-site.

Service Highlights

  • Technical support available 24/7
  • Online support portal available to log issues
  • Technicians preliminarily diagnose issues remotely
  • On-site visits scheduled based on the earliest availability of regional technicians
  • Automatic updates to firmware in existing IP units once the proper authorization is granted.

“From top to bottom: great people, staff, and product line. Smarter Security is my go-to when it comes to turnstiles. ”

– Timothy Moneypenny, Director of Business Development, at Securitec One

Installation Services

To fully optimize your investment, Smarter Security offers installation and support services to ensure maximum product lifetime and peak product performance.

Site Certification & Training

Smarter Security offers Site Certification and Training which extends the standard one-year parts warranty by an additional two years for a total of three years.

Need technical support?

Call 1.800.943.0043

Contact Us