Smarter Security offers Site Certification and Training which extends the standard one-year parts warranty by an additional two years for a total of three years.
Certified field technicians
Friendly knowledgeable staff
Specialized Fastlane diagnostic and repair skills
Technical support available 24/7
Lifetime remote support on every product
Available on-site technician visits
Lower total cost of ownership
Peace of Mind
Site Certification service ensures a technician is on-site to verify that your turnstiles have been installed correctly and that there are no issues with the equipment or configuration upon start-up. Additionally, the technician trains the integrator and enduser security manager on proper usage of the system to certify that the equipment is being used as intended.
Verify proper installation, wiring, and integration with access control and fire alarm systems.
Assist in establishing customer use cases (card-in, free egress, etc.).
Confirm all lane status lights and alarm sounders are functioning.
Align and adjust all barriers.
Provide turnstile operational training to end-users.
Provide turnstile technical training to integrators.
Pre-site Certification Checklist
To ensure installation is ready for Site Certification, all projects are required to complete and submit Smarter Security’s Pre-Site Certification checklist. To complete online, please enter your site information, and click the Next button.
To download a copy of our Pre-site Certification checklist and submit later, click the Download button below.
* Document needs to be downloaded directly to the desktop and filled in to submit electronically.
Remember, all installations are required to submit a checklist before a technician can schedule departure.
"From pre-sale engineering through certification training [to the] delivery of product, technical support, and site certification–Smarter was on the job and stayed with us all the way to ribbon cutting."
E.J. Young, Integrator, Bernhard Brothers Mechanical Contractors, LLC
Our flexible and comprehensive technical training program is designed around our customer’s needs, from product introduction and demonstration to setting configuration and safety. Our expert trainer will be on hand to answer all your questions.
A comprehensive inspection of how the lanes are wired
Review lane features and settings
Demonstrate gate breakaway features, alarms, and actions
Reader usage, authorized versus unauthorized entry, and traffic flow
Review the use of remote consoles
and much more…
Our preventative maintenance program has one goal: extend the working life of your product.
We offer installation and support services to ensure maximum product lifetime and peak product performance.
Have questions? Talk to a technical support specialist now.