Knowledge is the Key

When you invest in Fastlane turnstiles from Smarter Security, you’ve chosen a premium, advanced entrance control solution. To fully optimize your investment, Smarter Security offers site certification and training to ensure maximum product knowledge and peace of mind.

Site Certification & Training

Smarter Security offers Site Certification and Training which extends the standard one-year parts warranty by an additional two years for a total of three years.

Expertise

  • Certified field technicians
  • Friendly knowledgeable staff
  • Specialized Fastlane diagnostic and repair skills

Support

  • Technical support available 24/7
  • Lifetime remote support on every product
  • Available on-site technician visits

Savings

  • Reduced downtime
  • Predictable budgeting
  • Lower total cost of ownership
Site Certification

Peace of Mind

Site Certification service ensures a technician is on-site to verify that your turnstiles have been installed correctly and that there are no issues with the equipment or configuration upon start-up. Additionally, the technician trains the integrator and enduser security manager on proper usage of the system to certify that the equipment is being used as intended.

  • Verify proper installation, wiring, and integration with access
    control and fire alarm systems.
  • Assist in establishing customer use cases (card-in, free egress,
    etc.).
  • Confirm all lane status lights and alarm sounders are functioning.
  • Align and adjust all barriers.
  • Provide turnstile operational training to end-users.
  • Provide turnstile technical training to integrators.

Pre-site Certification Checklist

To ensure installation is ready for Site Certification, all projects are required to complete and submit Smarter Security’s Pre-Site Certification checklist. To complete online, please enter your site information, and click the Next button.

To download a copy of our Pre-site Certification checklist and submit later, click the Download button below.

* Document needs to be downloaded directly to the desktop and filled in to submit electronically.
Remember, all installations are required to submit a checklist before a technician can schedule departure.

    Note: Requested Commissioning date needs to be at least 2 weeks lead time from the time of request.

    Note: Pedestals must be grounded. Power supplies are NOT to be shared with any other devices or daisy-chained to other pedestal PCBs.

    Note: If circumstances are different upon arrival and excess time is required on-site, the customer will be billed for incremental expenses incurred in addition to a daily rate for each incremental day that results from inconsistencies.


    "From pre-sale engineering through certification training [to the] delivery of product, technical support, and site certification–Smarter was on the job and stayed with us all the way to ribbon cutting."

    E.J. Young, Integrator, Bernhard Brothers Mechanical Contractors, LLC

    Training

    Our flexible and comprehensive technical training program is designed around our customer’s needs, from product introduction and demonstration to setting configuration and safety. Our expert trainer will be on hand to answer all your questions.

    Features:
    • A comprehensive inspection of how the lanes are wired
    • Review lane features and settings
    • Demonstrate gate breakaway features, alarms, and actions
    • Reader usage, authorized versus unauthorized entry, and traffic flow
    • Common mistakes 
    • Review the use of remote consoles
    • and much more…
    Preventative Maintenance

    Our preventative maintenance program has one goal: extend the working life of your product.

    Installation Services

    We offer installation and support services to ensure maximum product lifetime and peak product performance.

    Have questions? Talk to a technical support specialist now.

    Call 1.800.943.0043

    Contact Us