Installation & Support
We stand behind our product, and Fastlane turnstile customers agree. In fact, 98% of our customers rank our service as better than the competition.
Expertise
- Certified field technicians
- Friendly knowledgeable staff
- Specialized Fastlane diagnostic and repair skills
Support
- Technical support available 24/7
- Lifetime remote support on every product
- Available on-site technician visits
Savings
- Reduced downtime
- Predictable budgeting
- Lower total cost of ownership
Technical Support
On Site Project Support
To extend our standard one-year parts warranty by an additional two years, we offer Site Certification and Training. This service ensures a technician is on-site to verify that the turnstiles are properly installed and that there are no issues with the equipment or configuration upon start-up. Additionally, the Smarter technician will train the integrator and clients' security managers on proper usage.
- Verify wiring and integration with access control and fire alarm systems.
- Setting up turnstile system preferences (card in, free egress, etc.).
- Audit power supplies: location, wiring gauge, and voltage at turnstiles.
- Inspect lane status lights and sounders.
- Check and adjust barrier alignment.
"We installed 7 lanes for a large customer and the units arrived on time and intact. The templates were perfect."
Integrator, Medium Enterprise Security Products & Services Company
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