Installation & Support
We stand behind our product, and Fastlane turnstile customers agree. In fact, 98% of our customers rank our service as better than the competition.
Expertise
- Certified field technicians
- Friendly knowledgeable staff
- Specialized Fastlane diagnostic and repair skills
Support
- Technical support available 24/7
- Lifetime remote support on every product
- Available on-site technician visits
Savings
- Reduced downtime
- Predictable budgeting
- Lower total cost of ownership
Technical Support
On Site Project Support
To extend our standard one-year parts warranty by an additional two years, we offer Site Certification and Training. This service ensures a technician is on-site to verify that the turnstiles are properly installed and that there are no issues with the equipment or configuration upon start-up. Additionally, the Smarter technician will train the integrator and clients' security managers on proper usage.
- Verify wiring and integration with access control and fire alarm systems.
- Setting up turnstile system preferences (card in, free egress, etc.).
- Audit power supplies: location, wiring gauge, and voltage at turnstiles.
- Inspect lane status lights and sounders.
- Check and adjust barrier alignment.
“I'm an end user and oversee 20 Fastlane turnstiles that are over 12 years old. All are running great, all due to Smarter Security tech support. Thank you for the awesome service, you are like a teacher when troubleshooting!”
Oscar Atilano, onsite Administrator at BP America in Houston, TX, with Convergint Technologies
Site certification and training for Fastlane turnstiles
Pre-Site Certification Checklist
To ensure installation is ready for Site Certification, all projects are required to complete and submit Smarter Security’s Pre-Site Certification checklist.
Preventative maintenance for Fastlane turnstiles
Preventative Maintenance
Our preventative maintenance program has one goal: extend the working life of your product.
Download our Fastlane Finder Tool.
