Why work at Smarter Security
Fastlane® optical turnstiles and Door Detective® entrance controls secure some of the most iconic buildings and critical doors in the country. Customers choose us because we’re a premium, industry-leading brand in physical security, and every interaction you have reflects that.
We’re looking for a Field Support Technician to be the hands-on expert our integrator partners rely on. You’ll help customers troubleshoot by phone, through our online ticketing system, and in person at job sites across the country. You’ll also certify new installations, train customers and end users, and handle preventive maintenance.
You genuinely enjoy helping people, you communicate clearly in person and in writing, and you stay calm and friendly when the day gets busy or a customer is new to our products. The white-glove service you provide is a big reason customers keep coming back.
Position Details
- Department: Operations
- Reports to: Director of Technical Services
- Location: Hybrid, 1–2 days in office in Austin, TX
- Travel: National, about 50–66% of the time. Most site visits involve 1–2 nights on the road.
- Salary range: $65,000–$80,000
- Status: Exempt / Permanent / Full-Time
What You’ll Do
- Provide remote support to customers and integrators by phone and through online tickets
- Open and manage repair and replacement cases, both in and out of warranty
- Diagnose, test, and repair parts returned from the field
- Assemble and program products in-house before they go out to customers
- Certify installations on site: confirm the product is configured correctly, train the customer, and resolve any issues
- Perform preventive maintenance at customer sites
- Pitch in on other projects as needed
What You Bring
- High school diploma or equivalent
- Working knowledge of electrical components and circuitry
- A customer-first mindset and strong communication skills
- Comfort with frequent national travel
- Ability to lift up to 50 lbs.
- No prior turnstile or security experience required, though it’s a plus
Nice to have: a background in low-voltage electronics, access control installation, field service repair, or similar work.
Benefits
- Choice of five health insurance plans, including options with 100% company-paid premiums
- Dental and vision coverage, fully paid by the company
- Safe harbor 401(k) match
- Flexible PTO policy
- Company-paid short- and long-term disability and group life insurance
