Fastlane Optical Turnstile FAQs
- Are your power supplies shipped with the turnstiles or do we have to order our own?
- Are Fastlane turnstiles low voltage units?
- What is the input and output requirement?
- What size gauge (AWG) is required? Where do you recommend housing the PSU?
- How far can we have the power supplies from the turnstiles?
Service and Support
- How long should my installation crew expect to be on site for the installation?
- Do you have a list of preventive maintenance steps?
- Do you have footprint templates available and can I get them shipped early?
- What is the "4" manufacturer-recommended maintenance gap"?
- How much time is required for scheduling a visit from a technical support team member?
- Why do I need Site Certification and Training? What is it? Can I do without it?
- How do I order spares? What if I need an RMA?
- Do you keep stock of spare parts in your inventory or do all parts come from the UK?
Customization and Changes
- We have a Bronze Finish in our lobby. Can we get turnstiles with a Bronze Finish and what is the process?
- We have a project at a facility that requires ADA Lanes 39" wide to accommodate larger wheelchairs. Can we get wider glass panels by 1.5" each to keep the gap at 4"?
- Can I have my logo silk screened onto the glass barrier?
- Can I add customization to an UL 2593 listed turnstile?
- What are the specific glass properties as they apply to safety and non-shattering of the glass?
- What is the MTBF for your optical turnstiles?
- Are your turnstiles fail-safe?
- What will happen to the turnstiles should power be lost to the building?
- Can a battery be installed inside turnstile in case of power loss?
- Will the barriers open during fire alarm?
- Which barrier models have a choice of different glass heights?
- What is the force of entry for glass barrier models?
- What options does our customer have for Elevator Dispatch?
General and Business
- What is the production and shipping lead time for turnstile orders?
- Do you sell direct? Do you know someone in my area that you can connect me with?
- What is required to get my company set up with terms?
- What is the "Quick Ship" program and which models qualify?
Door Detective FAQs
- Can we embed the Door Detective CL into a wall?
- Can you record a message on the Door Detective to play back upon alarm?
- What access control systems do your Door Detective and optical turnstiles work with?
- What are the power requirements of the Door Detective?
- Can we use our own power supply for Door Detective?
- Which of the Door Detective models have anti-crawl?
- Can I rotate the mounting of the Door Detective CL?